Refund policy

Return & Exchange Policy

At Repose By N., we want you to love your bedding. Since every piece is made with care, we currently do not offer returns for change of mind, but we're happy to help with an exchange or resolve any issue with your order.

Exchanges
If you'd like a different size, colour, or product, you can request an exchange within 7 days of receiving your order. Items must be unused, unwashed, and in their original packaging with tags intact. We cover the shipping cost for the exchange pickup and redelivery.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please reach out within 48 hours of delivery with a photo or video of the issue. We'll arrange a free pickup and offer either a replacement or a full refund to your original payment method or via bank transfer, your choice.

How to Request an Exchange or Report an Issue
Simply email us at reposebyn@gmail.com or reach out via WhatsApp/Instagram with your order number and details. Our team will guide you through the next steps.

Non-Returnable Situations
Items that have been used, washed, or altered in any way are not eligible for exchange. We're also unable to accept exchanges without proof of purchase.